Refund and Returns Policy for SM Studio last updated on 12/22/24
Thank you for choosing SM Studio for your digital and physical product needs. Please read our Refund and Returns Policy carefully before making any purchases. By placing an order with SM Studio, you agree to abide by the terms and conditions outlined in this policy.
Digital Orders and Courses:
1. Refunds: We regret to inform you that we do not offer refunds for any digital orders or courses. Once a digital product or course is purchased, it is considered non-refundable.
Physical Products:
1. Returns: If you have purchased a physical product from SM Studio, you may be eligible for a return. To be eligible, the product must be unused, in its original packaging, and in the same condition in which it was received.
2. Contact Us: To initiate a return for a physical product, please contact us within 7 days of receiving the product. Please provide your order number and a detailed explanation of the reason for the return.
3. Replacement or Refund: Depending on the circumstances, we will either replace the product or issue a refund. Our team will assess the situation and work with you to find the most suitable solution.
4. Return Shipping: If a return is approved, you may be responsible for the cost of return shipping. We will provide you with instructions on where to send the product.
5. Damaged or Defective Products: If you receive a damaged or defective physical product, please contact us immediately. We will work quickly to resolve the issue and may provide a replacement or refund, depending on the nature of the problem.
6. Refund Processing Time: Refunds, when applicable, will be processed within 7 days from the date the returned product is received.
Note: This policy is subject to change without notice, and it is your responsibility to review the policy before making any purchase.
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at customer support.
Thank you for choosing SM Studio.
SM Studio
Email: admin@smstudio.us
